Refund Policy

RETURN AND REFUND POLICY

1. Introduction to Ampang Superbowl Sdn Bhd
   Ampang Superbowl Sdn Bhd, with its registered office located at Level 17, Menara MBF, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia, is the largest chain of bowling centers in Malaysia, as recognized by The Malaysia Book of Records in July 2008. The company currently operates 10 bowling centers nationwide and offers its products via the Ampang Superbowl Membership mobile app (“Products”) to customers through its online platform (www.ampangsuperbowl.com).
2. Purpose of the Return Policy
   2.1 The Ampang Superbowl Membership mobile app refund policy is designed to safeguard our customers against unsatisfactory purchases by offering a refund of up to 100%, subject to compliance with the terms and conditions of this policy.
   2.2 Customers are required to review and understand the terms of this policy. If any customer does not agree to the terms, they are advised to cease using the platform. By initiating a purchase through the app, customers agree to be bound by the terms outlined in this policy.
3. Terms of Return
   3.1 This Return Policy applies exclusively to products purchased via the Ampang Superbowl Membership mobile app. Purchases made at Ampang Superbowl bowling counters are not eligible for returns under this policy. Products that are explicitly stated as non-refundable or non-exchangeable on the platform are not eligible for returns.
   3.2 Refund requests must be made no later than 7 (seven) days from the date the tokens or points are credited to the customer’s account.
   3.3 Customers are required to submit a return request by filling out the return form at the designated counter. The request must be accompanied by supporting evidence such as videos or images of the purchased product. Additional supporting documentation may be requested based on the reason for the return. Failure to provide the necessary documentation may result in delays or rejection of the return request. Ampang Superbowl Support will review the return request and notify the customer of the outcome within 24 business hours.
   3.4 Returned products must meet the following criteria:

Account Type	Details
Malaysian Account Holders	The bank account holder’s name and customer ID must match the registered app account details. Payments to third-party accounts are not allowed.
Non-Malaysian Account Holders	Refunds to foreign bank accounts will be processed via Telegraphic Transfer (TT). The bank account holder’s name must match the registered app account details. Refunds to non-Malaysian accounts are only applicable for amounts exceeding RM100.

4. Refund Process
   4.1 Customers may choose to opt for an online refund, which will be processed via the original payment method upon receipt and approval of the returned product.
   4.2 The refund will be credited to the customer’s account using the same payment method as the original purchase within 14-30 working days.
   4.3 Refund requests will not be entertained under the following circumstances:
   4.3.1 If the returned product does not meet the return requirements specified in clause 3.4.
   4.3.2 If the condition of the returned product differs from what was initially requested for return.
5. Amendments to the Policy
   Ampang Superbowl Sdn Bhd reserves the right to amend this Return and Refund Policy at any time without prior notice.
6. Customer Support
   For further assistance or inquiries, customers are encouraged to contact our Customer Support team.

Update: 13th February 2025